OCCT support packages
Expert support for Open CASCADE Technology (OCCT) and SALOME development. Get help with technical questions, investigation, consulting, corrections, and training.
A la carte support
Support units can be used for short questions, scheduled investigation, architecture consulting, corrections, and training. The package defines the available capacity and validity period.
Larger implementation projects are scoped separately through custom software development.
Technical work in practice
Start with the operation your users need. A useful investigation follows the model through the stages that affect the result.
Trace geometry, names, colors and hierarchy from the reader to the application document and display. Establish whether missing information was absent in the source or lost along the integration path.
Explore developer assistanceReproduce the failing operation or slow workload. Separate reading, modeling, meshing and rendering costs, then agree on output-quality checks and the improvement to measure.
Explore corrections and optimizationReview data ownership, edits and derived mesh updates. For an OCCT upgrade, connect API changes to representative geometry, document and deployment checks.
Explore technical consultingSupport packages
Rates below reflect our published support packages. Confirm availability and pricing when requesting a quotation.
Start
Valid for 3 months
Team
Valid for 6 months
Enterprise
Valid for 12 months
Custom
For a different quantity, duration, or engagement shape.
Support content
Each item has a different unit model because a quick answer, a day of investigation, and implementation work create different commitments.
Focused answers to bounded technical questions.
3 units / queryInvestigation and guidance for implementation problems.
6 units / dayArchitecture, performance, and design-level expertise.
9 units / dayScoped implementation work against agreed evidence.
EstimatedSelf-paced material with expert assistance.
16 unitsInstructor-led courses for teams and individuals.
EstimatedPlan a support request
Describe the operation, observed behavior and expected result. Include the OCCT release, platform, relevant parameters and a representative model or code sequence. For performance questions, include the workload and measurement conditions.
Use developer assistance for implementation questions, bug fixing and performance investigation for reproducible failures, or architecture consulting for a design decision.
Agree on the scope, delivery arrangements and acceptance checks before implementation work begins. Package quantities describe available support units; response times and specific deliverables depend on the agreed engagement.
Start with a bounded question
The email draft includes prompts for the technical context needed to route a support request.